Australian Spa Parts Pty Ltd  Courier, Freight and Postage Information

Our Freight Policy:

We happily organise freight of your purchased products ON YOUR BEHALF. We assume no responsibility for goods damaged or lost in transit unless poorly packaged (which never happens!!). If you are unhappy with our freight policy, we are more than happy for you to arrange pick-up using a freight operator of your choice. Either way, our liability relating to your product purchase ends when it leaves our care. (By the way, there has been only two out of thousands of deliveries which has been damaged in transit - covered by courier warranty, and only a handful have been lost/gone astray)

In order to ensure product is supplied and received, we prefer to use Australian Air Express (AAE) where possible. If courier service to Australian destinations is too expensive or unavailable, we will utilise Australia Post - Express Post or Registered Standard Post. Sorry, we do not authorise deliveries to be left unattended.

For international freight we send via Australian Air Express and Australia Post - International Air Mail or if requested, Express Post International (EPI), or ECI courier.

We utilise these options for the following reasons:

Australian Air Express -   Preferred choice - Door to Door -Trackable, Delivery Confirmation and Inclusive Insurance

Australia Post -         Express Post -                                    Rapid Delivery, Trackable and Delivery Confirmation
                                Registered Post -                                Trackable and Delivery Confirmation
                                International Airmail -                          Delivery Confirmation
                                EPI & ECI -                                       Fast Express service when there's a rush! Trackable.

Insurance - Other than Australian Air Express, we do not provide insurance during transit. We are sending product and organising freight on your behalf. If you want protection against loss or damage in transit, please specify when you place your order and we will provide a quote for freight inclusive of insurance.

Handling Charges - we do add handling charges to the actual freight charge cost - Handling charges cover our paperwork / packaging & dispatch costs.

Approximate Freight Costs:

Via Australian Air Express
For AAE delivery - we must have a business address (or attended address) where someone can sign for your goods. Alternatively P.O. Boxes are accepted.

Satchel Bags and small parcels - Small packages not exceeding 5kg - maximum of around $16.50 to most Australian locations
Parcels - 5kg - 10kg between $16.50 & $33.00 to most locations
Parcels - 10kg to 25kg - same as 5kg cost plus additional $2.00 per kg up to 20kg maximum
Note - not all areas are serviced by AAE, and for some, it's only sercived via Australia Post.

Via Australia Post - International

Parcels - International Airmail - different rates for different regions - some examples:
                USA, Canada, Middle East  - 500g - $20.00, 1kg - $25.00, 2kg - $45.00, plus - for every 500g over 2kg, add $7.00
                Europe, South America, Africa - 500g - $25.00, 1kg - $32.00, 2kg - $58, plus - for every 500g over 2kg, add $9.00
                Asia Pacific Region - 500g - $20.00, 1kg - $25.00, 2kg - $38.00, plus - for every 500g over 2kg, add $5.00
                New Zealand - 500g - $15.00, 1kg - $22.00, 2kg - $30.00, plus - for every 500g over 2kg, add $4.00
Parcels - ECI courier service - different rates for different regions - some examples:
                USA - 500g - $45.00, Europe - 1kg - $55.00, New Zealand - 2kg - $50, Asia Pacific - 3kg - $68.00

International customers - Please Note - freight shown on the shopping cart covers our most frequent international freight cost based on international order history, which are generally small sized, light weight items. The cost of freight can dramatically rise, particularly to USA, Europe regions, with bulky orders or when numerous jets, etc are required. We will reissue an altered freight estimate via email where freight cost exceeds that shown in the shopping cart. We will require your approval before goods are dispatched.

Insurance - Registered Post method - $1.10 per $100.00 up to max. $5000, ECI and some International Airmail - $6.00 plus $2.00 per $100 up to max. $5000

All pricing is in Australian Dollars (AUD) . Subject to change without notice. All charges include GST for Australian destinations, and exclude GST (tax) for all international destinations.

Delivery Timings - vary greatly dependant on freight type used and destination. Expect up to a week maximum to most locations (provided goods are in stock), many are next day, or two day delay. Someone will need to be there to receive goods - please select a business address for daytime delivery or PO Box if a work address is not suitable.

Published Freight Cost in our shopping cart - Unfortunately the program we use does not accurately identify your location and has no way of accurately quoting freight. The freight cost shown is for Fastway Courier or Express Post satchels to most locations for orders not exceeding 5kg that physically fit in the appropriate satchel. Parcel freight is often at greater cost. We reserve the right to alter actual freight to be charged based on your location or value of purchase - if it's to be altered, we'll contact you first. If you live in a regional or rural area, and want accurate cost - please contact us first. All areas are able to receive goods via Australia Post.
If you intend to pay for your purchase via direct deposit, we recommend you contact us first, in case the freight cost quoted is incorrect. Otherwise an additional payment may be required to cover any additional freight cost prior to shipment.

In all cases, should you require an accurate freight cost prior to dispatch, please contact us before placing your order, or make a reference to quote freight during the order process.

Approxiamate weight guideline for product:

Most Pumps - 10-18kg
Laing Circ Pump - 2kg
Air Blowers - 3-5kg
Most plastic parts - jets, air controls, fittings, etc - 1-3 items - less than 500g, approx 6-10 items - less than 3kg
Ozone generator - 2kg
6kw Heater, Gecko Heater or pack - 3-8kg
Hose and Tubing - 5-15kg
From experience MOST orders we receive can be sent via AAE satchels up to 5kg.