The current global issues we are all facing has caused Australian Spa Parts to alter our operations in order to provide ongoing supply and services.

Warehouse & Website Ordering:

  • Everything is running normally in our warehouse 
  • Ordering - Couriers are picking up, so we are dispatching
  • We will do our best to advise any delivery delays from the carriers

Warehouse Pickups:

  • To protect our customers and staff, we are temporarily closed to customer pickups
  • Store pickup has already been removed from checkout

Customer Service - Order enquiries, Parts ID & Technical Support:

  • Customer Service via email and telephone will continue as normal

International Freight:

  • Due to the ever-increasing amount of international flights being cancelled and delivery issues in some countries, we recommend against placing orders at this time
  • Cancellation of international orders may result in refunds that are not equal to the amount paid due to variations in currencies from day-day, and bank fees charged, for which you are solely responsible
  • Any international order placed/paid, and unable to be shipped due to carrier service suspension, will be placed on hold, unless otherwise instructed
  • Any international orders shipped, may be subject to extended delays in processing and delivery

As a direct result of the coronavirus, the Australian Dollar has crashed substantially, and international supply of product has become problematic - this has forced us to disable the ability to order/pay for 'out of stock' product until we can determine a course of action going forward with replenishing those affected products. 
If an item you require displays 'Out of Stock' or  'Backorder', please contact us to confirm that's correct as we do have a few stock level issues whilst we complete rolling stocktakes. If it is out of stock we cannot guarantee fulfilment timeframes or pricing once parts become available again.

Online and direct from our warehouse, Australian Spa Parts retails & supports the largest range of spa and hot tub parts in the Southern Hemisphere with over 75,000 individual parts from over 5,000 product lines physically stocked at our Brisbane warehouse.

We offer:
replacement product and spare parts to manufacture or repair spas and hot tubs
owners / user manuals for thousands of different spas and control equipment
basic fault code diagnostics for touchpad errors, plumbing issues and other information required
parts identification - email an image through so we can advise the correct part to purchase