Delivery Policy

We aim to deliver your order as quickly as possible. The timeframe for delivery depends on the shipping method chosen and whether the product ordered is in stock, on back order, or is a special order product.
For all items in stock, you should receive your ordered products within 1-10 working days from receipt of payment. (Generally 1-5 working days for eastern mainland States)

For special order products such as thermal spa covers or goods requiring import that are on back order, you should receive your ordered products within 6 weeks. For these products we recommend selecting the Direct Deposit payment method unless we request payment on special order products at the time of placing the order. This ensures you have not pre-paid via credit card a long time prior to supply.