Warranty Information

Warranty information for products and parts we supply 
 

Warranty on Products (from date of supply from Australian Spa Parts, plus 30 days to allow for freight and installation):

Note that all warranty coverage is 'return to base' - on-site labour and other expenses are not covered under our product warranty.
 

Any installation that is not spa / pool related - Zero warranty unless otherwise notified in writing. 


ALL commercial spa/pool installations:
spatex side channel air blowers - 2 years 
All other products and spare parts - 6 months 

Commercial installations include - hotels, gyms, public pools, residential units or complexes, BnB's, and any other installation that is not a 'Domestic installation' as described below. 


Domestic spa/pool installations: domestic installations include private homes used by the home owners / long term rental tenants only. Warranty coverage is as below:

spatex side channel air blowers - 3 years
Xylem E-10 & E-14 pumps - 1 year
Gecko Aeware electronic control systems - 18 months 
Davey electronic controls - 2 years
LX pumps, blowers and electronic control systems - 2 years  
spatex pumps and air blowers - 2 years 
Balboa Water Group electronic control systems & pumps - 1 year 
Joyonway electronic control systems - 2 years
Triflo bath pumps - 1 year - bath use only
*Control systems include complete spa pack/heater/touchpad. Does not include individual components which are regarded as spare parts
All other COMPLETE product - 1 year unless manufacturers warranty exceeds this. 
All Sundance / Jacuzzi spare parts - 6 months 
All consumables - Pillows, standard incandescent Lamps, pump Mechanical Seals - 7 days
All Fuses - Nil Warranty - Guaranteed at the time of despatch.
All other spare parts - 6 months or as stated in the individual items description.

All warranties are PARTS ONLY - no labour charges for installation, removal or diagnostics incurred, are covered by Australian Spa Parts under this warranty.

Touchpads - no touchpad sold by Australian Spa Parts will be warranted if installed in the spa 'moisture zone' regardless of whether the original manufacturer of the spa placed it there or not. The moisture zone is the area above the water line sealed off by a fitted spa cover. In particular any inward sloping panel. See here for more information
Additionally there is no warranty on exposed touchscreen touchpads that fail due to sun exposure - all touchpads must be covered whilst the spa cover is both in use and not in use. 

If manufacturers warranty alters and is different to that stated above, the manufacturers warranty applies.

To claim warranty:
1. You must be the original purchaser / Australian Spa Parts customer. Email us to advise the issue/symptoms along with original purchase details - serial number, receipt and date of installation. Email through images supporting the claim to show: serial number, the problem if visible, the overall installation of the product in relation to other equipment. You must be the original purchaser of the product.
2. Do not attempt any form of repair or modification or warranty will be void.
3. We will instruct on procedure required once we have all information in section 1 above.

Please note that warranty approval is at the discretion of the manufacturer. They will allow/deny as necessary and authorise repair or replacement.
A replacement new product is not able to be supplied pending warranty resolution. 

Warranty on ALL product and parts covers manufacturing workmanship and materials defects ONLY. It does NOT cover failures resulting from physical damage, power supply issues, chemical corrosion, improper installation, misuse, abuse, neglect or use in any application outside the pool/spa industry. 
Coverage on replacement parts supplied during the warranty period, does not extend beyond the original warranty period.
There is an expectation that products will be installed by a suitably qualified person or knowledgeable person. If you are unsure what is required, do not install without consultation with us. 
In all instances, electrical / electronic equipment that is not externally plugged in, requires a qualified electrical tradesperson to install.
Electronic controller or board replacements are often required due to a faulty heater or pump etc. Failure to identify one of these components as faulty will possibly result in damage to the new component as well.
ALL spaside touchpads must be installed outside the spa 'moisture-zone' to have warranty coverage, regardless of spa manufacturers original touchpad positioning.
NO product purchased from Australian Spa Parts may be modified in any way without express written permission. This includes but not limited to:
Shortening or splicing touchpad cables, pump, blower, ozone or outher cables, drilling holes in the top of electronic control boxes, cutting supports, or otherwise marking or altering product from its originally supplied state.

Australian Spa Parts guarantees that products and parts sold, are free from defects in workmanship and materials (unless otherwise stated on the individual item).
This warranty is not transferable and replacements, repairs or credits are made only to the original purchasing consumer.

spatex shall not be liable for any incidental or consequential costs or damages inurred by the purchaser or others, including:

Damage from lost profits, goodwill, interruption of business, or any other damage not expressly stated.

Warranty conditions and timeframe are subject to change without notice by either the product manufacturer or Australian Spa Parts.