Contact Us

Trading Hours: 

Mon - Fri    8.30am - 4.30pm  AEST    (9.30am-5.30pm AEDT)        
Sat -           Closed

Sun -          Closed

For international customers - our time zone is GMT +10 / AEST (no daylight savings)

Live Tech Support -
Live tech support is offered during business hours (and on occasion outside normal hours)
At the bottom of every page is a Pop-Up bubble - If it shows 'Live Tech Support' we are online to respond to your query.

Email -                   (or use form below)

Email is the preferred & most efficient contact method - please include details on make/model/sizes and images of the parts you are requesting information on to help facilitate the most accurate timely response. Please minimise image size before emailing - preferably under 500KB ea.

Local Calls -        
1300 736 025 (from within Australia only)

International Calls -                          
+61 7 4939 2444

Apple iMessage -
0429492444 or (this email address is not monitored for normal emails - iMessage only)

Fax -                              
+61 (0)7 4807 6161 (please include email address for ease of response)

MMS images -
Send images for parts ID, description AND email address to 0429492444 (you MUST include a message with email address to receive any return correspondence)
This service is for inbound images to be sent only. 
No calls will be received nor texts or messages returned from this number. Include a brief text message AND email address for reply, with images. We cannot reply if no email address is included. 
Email or Apple iMessage are still our preferred methods to receive images as we can easily reply with links to the parts you require. 


We are relocating to Brisbane in November - Please do NOT send any parts for identification or repairs to the below address after 12th October

Current Office & Warehouse Address -                      
Australian Spa Parts Pty Ltd
40 Jabiru Dr
Qld, 4703, Australia 

New Brisbane address to be notified closer to the date. 

ABN 20088152550


Email Enquiry Form Complete this form to email us your enquiry or click email address link above to send an email from your own email program, particularly if you wish to send images for parts identification